Frequently Asked Questions
Check out our frequently asked questions (fAQ)
All estimates are FREE! You can even use our Estimate Tool on your smartphone to get a free estimate before you bring your car to our shop! Simply enter some basic information about your vehicle, snap a few photos, and we’ll send you a digital estimate to review.
Our hours are Mon-Fri 8:00am to 5:00pm We are closed Saturday and Sunday. Click here to start the estimate process or to schedule an in shop estimate out side our working hours click here.
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Today’s steel and aluminum wheels are frequently cracked, scraped, gouged, bent or otherwise damaged in a crash, and unfortunately for an increasing number of vehicle owners, their damaged wheels are being replaced with reconditioned wheels. Click this Link to learn more.
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal.
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. If you need assistance setting up your rental just let us know. Enterprise and Hertz are the two companies available near us.
My vehicle is a total loss, How do I know what it's worth? Do I have to accept the insurance companies offer? I know you have lots of questions. First, there are online options to find the value of your vehicle, one option is NADA. Second, no you do not have to accept the insurance companies offer, I would suggest you reject the first offer. Above all, an insurance company representatives job is to mitigate the cost. In other words, paying out the least amount of money as possible. There are local companies to assist with negotiating a fair value. In conclusion, Frank’s Accurate Body Shop is here to help you get treated fairly.
Frank’s is always working to keep clients completely updated on their repair status! In addition to phone call updates, we have various systems in place that send text messages and emails to keep you informed. When the car is nearing completion we will reach out to set up a convenient pick-up time for you!
Yes. Frank’s Accurate Body Shop guarantees all repairs with a Nationwide, Lifetime, Transferable Warranty.
If your deductible is not waived, it will be your responsibility to pay Frank’s Accurate Body Shop when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, & Discover. Of course, cash and checks are always welcome.
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Frank’s Accurate Body Shop recommends washing the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge for the first 30 days. Always use clean, fresh water and we recommend avoiding any automated car washes! Stiff brushes or sponges could damage the finish of the paint and do not “dry wipe” your vehicle. Avoid driving on gravel roads as chipping the finish is easily done in the first 30 days. Do your best to avoid parking under trees and utility lines that are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. If you ever have a question about the proper way to care for the new paint on your vehicle we are always just a phone call away!
The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Insurance policies have verbiage in them that spells out the type of parts that will be covered in a loss. This verbiage usually states that they can use aftermarket, used, reconditioned parts. LKQ stands for Like Kind Quality, which means the part must fit and be of the same quality as an original part. Some companies offer what is called a rider, you can purchase a rider policy for new OEM parts, this is an additional policy that would provide all new original OEM parts on any loss you incur thru your policy.