WHERE DO I GET A CLAIM NUMBER?
ARE YOU OPEN SATURDAY?
Our office is not open on Saturdays or Sundays however we do offer before and after hours drop off. We have a box to the left of our door with envelopes that you can put your information on, place your keys inside, and place the envelope through the mail slot of our door. Our facility has 24 hour surveillance and a covered and very well-lit awning to leave your vehicle under.
Additionally, if your only option for an estimate is on the weekend or after hours we also offer an online estimate service. All we need is your name and a good contact number to send you a link that will walk you through the photos and information our estimators will need to write your estimate
CAN YOU MATCH THE PAINT COLOR?
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
HOW CAN I GET A RENTAL CAR?
HOW WILL I KNOW WHEN MY CAR IS DONE?
Frank’s is always working to keep clients completely updated on their repair status! In addition to phone call updates, we have various systems in place that send automatic text messages and emails to keep you informed. When the car is nearing completion we will reach out to set up a convenient pick up time for you!
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
DO I HAVE TO PAY A DEDUCTIBLE?
WHO DO I PAY MY DEDUCTIBLE TO?
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
WHAT ARE BETTERMENT CHARGES?
CAN I WASH MY CAR AFTER?
Frank’s Accurate Body Shop recommends washing the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge for the first 30 days. Always use clean, fresh water and we recommend avoiding any automated car washes! Stiff brushes or sponges could damage the finish of the paint and do not “dry wipe” your vehicle. Avoid driving on gravel roads as chipping the finish is easily done in the first 30 days. Do your best to avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. If you ever have a question about the proper way to care for the new paint on your vehicle we are always just a phone call away!