WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, Frank’s Accurate Body Shop will do the rest.
ARE YOU OPEN SATURDAY?

Our office is not open on Saturdays or Sundays however we do offer before and after hours drop off. We have a  box to the left of our door with envelopes that you can put your information on, place your keys inside, and place the envelope through the mail slot of our door. Our facility has 24 hour surveillance and a covered and very well-lit awning to leave your vehicle under.

Additionally, if your only option for an estimate is on the weekend or after hours we also offer an online estimate service. All we need is your name and a good contact number to send you a link that will walk you through the photos and information our estimators will need to write your estimate

CAN YOU MATCH THE PAINT COLOR?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?

Frank’s is always working to keep clients completely updated on their repair status! In addition to phone call updates, we have various systems in place that send automatic text messages and emails to keep you informed. When the car is nearing completion we will reach out to set up a convenient pick up time for you!

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. Frank’s Accurate Body Shop guarantees all repairs with a Lifetime Warranty.
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay Frank’s Accurate Body Shop when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, & Discover. Of course, cash and checks are always welcome.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
CAN I WASH MY CAR AFTER?

Frank’s Accurate Body Shop recommends washing the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge for the first 30 days. Always use clean, fresh water and we recommend avoiding any automated car washes! Stiff brushes or sponges could damage the finish of the paint and do not “dry wipe” your vehicle. Avoid driving on gravel roads as chipping the finish is easily done in the first 30 days. Do your best to avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. If you ever have a question about the proper way to care for the new paint on your vehicle we are always just a phone call away!