Customer Focused Auto Body Repair
Have you been in a car accident? In need of auto body repair? Your vehicle is the second largest investment you’re likely to make. Always choose an auto body shop that has your best interests in mind. For example, one that never cuts corners. Frank’s Accurate Body Shop has been providing St.Tammany Parish with auto body repair since 1990.
Frank’s Accurate Body Shop pride’s ourselves on transparency. In other words, we explain in detail the types of parts and procedures an insurance company expects us to use in the auto body repair of your vehicle. To clarify, if you are not being treated fairly we will defend your rights as a customer. Our staff will guide you through the entire auto body repair process. We invest heavily in our staff and equipment, and all aspects of auto body repair is performed in house. In others words, certain aspects of the repair is NOT sublet out to other companies. Such as, Glass replacement, Wheel/suspension alignments.
Electronic diagnostic service using factory scan tools is performed at Frank’s as well. Check out the link below! It has some great information for you the consumer to educate yourself when you may be in need of auto body collision repairs, http://aaspnj.org/consumer-awareness. We highly recommend you do your own research, educate yourself and have an understanding of the process. As a result, you can make a decision that protects your best interest. Don’t ever hesitate to ask questions!
Choosing The Right Auto Body Shop
When trying to decide what auto body shop to choose after a car accident, consider this, The bill payer/insurance company wants to make you whole again. However, they also want to reduce their cost. Unfortunately, sometimes the customer’s best interest is set aside. While we work with all insurance companies, we have no contractual agreements or partnership with those companies for referrals. This allows us to put your needs first. Our philosophy is to always repair cars following the manufacturer procedures and specifications. Therefore preserving the safety, warranties, and resale value of your vehicle. Frank’s will assist you through the auto body repair claims process with your insurance. Most importantly, our highly trained staff will ensure that you get the best quality repair. This website https://www.crashrepairinfo.com has some great information for consumers to educate themselves and breaks down the auto body repair process including your rights and the difference in parts that could be used in the repair of your vehicle.
The Right to a Safe, Properly Repaired Vehicle
Everyone deserves to drive or ride in a safely repaired vehicle, one that will perform properly in the event of a subsequent collision. But don’t leave safety to chance. Question the auto body shop about the parts that will be used, and how your car will be repaired. Ask about the technicians’ training and if the shop is “certified” or “recognized” within the collision repair community. You have rights, but rights must be exercised. Get involved in the repair of your vehicle. Here is a link to some great consumer information on auto body repair https://www.edmunds.com/car-maintenance/confessions-from-the-auto-body-shop.html.
The video below is great for educating you the consumer, it is a little long; however, it has great detailed information on parts comparison. For instance, performance of genuine Ford parts vs. aftermarket collision parts using, computer aided simulation tests, crash sled tests, and actual vehicle crash tests data. In all cases, genuine Ford parts perform as designed. Aftermarket parts performance leads to questions of doubt concerning proper air bag deployment. The video was produced by Ford. Most importantly, it applies to all vehicles!
We suggest taking a tour of the auto body shop you are considering. For instance, what you see on some of our competitors websites is NOT what you will find if you walk through the shop. Know that all the photos on our website are taken in our facility. In other words, we have not used fancy stock photos from the internet. Here at Frank’s we believe in complete transparency, stop by any time for a tour! We treat your vehicle with respect and protect it while being repaired in our facility. Below is a guided video tour of Frank’s Accurate Body Shop:
Frank’s believes in being up to date on the latest in technology. Especially when it comes to communication and updates concerning your vehicle. For instance, you can schedule an in shop estimate at any time of day or night, most importantly, for a time that is convention for you. Have a question about auto body repair? Send us a text message. We can also send alerts, automatic appointment reminders, and updates via text message. We can forward you our estimate tool or download our Estimate tool right to your smart phone, submit some photos and we will send you an auto body repair estimate without ever leaving your home. We utilize DocuSign in signing work authorization documents. We are always looking for ways to make our auto body service more convenient for you. All of the above mentioned technology can be used during or outside of our normal business hours.
Auto Body Training
I-CAR Training: Inter-Industry Conference on Auto Collision Repair, more commonly known as I-CAR. It is a not-for-profit international training organization dedicated to improving collision repair. I-Car’s vision is that every person in the collision industry both present and future, has the necessary knowledge and skills relevant to their position. Therefore, capable to achieve a complete repair. Shops achieving I-CAR’s highest level of training are designated as Gold Class.
Factory Training: Some car manufacturers provide their own auto body collision repair training specific to their brand.
Why Choose Us?
Being involved in an accident is already a stressful process. Our goal is to make this process as simplistic as possible for you. It is your legal right to choose where you take your vehicle for auto body repairs after an accident. So why choose us? Not only do we have more factory certifications than any shop in the state of Louisiana, everything we do at Frank’s Accurate Body Shop comes down to safety and quality. After all, Safety is our #1 Priority. When you bring your vehicle to us for auto body repair, you can leave knowing your vehicle has been restored to factory safety standards so that you and your family are protected in any future car accidents. Contact us if you would like more information. As always our workmanship comes with a Life Time Warranty.
Know The Importance of Scanning For (DTC’s)
Every vehicle built since 1996 includes a computer system that is connected to sensors throughout the vehicle. These sensors can determine when something is “wrong” and trigger a diagnostic trouble code. Diagnostic trouble codes, seen with special diagnostic tools, help the repair process along indicating where damage is to the vehicle; something especially important when much of the damage is not actually visible. Scans are still seen (by insurance companies) as something that is not entirely necessary. We believe that to repair your vehicle correctly, they are entirely necessary.
“Take a look at what some of our past customers have to say”
From the moment I viewed Frank’s awesome website and navigated the user friendly and comprehensive internet page, I knew we had made the right decision to trust the professional staff at Frank’s with the repair of my truck. They did not disappoint. Constant communication, excellent interface with my insurance company and top quality service done right, on time and at a fair price are just a few of the hallmarks of this outstanding family business. I highly recommend Frank’s for all repairs and service for any vehicle. Thanks for a great experience!
Someone Keyed my truck, and I wanted the paint fixed professionally and perfectly without a bunch of up charges. I did my research and found Franks with nothing but 5 star reviews. I did their online estimate tool and then was immediately contacted by Frank the owner asking for additional information. My insurance company tried to push me to one of their preferred body shops with a lower rating, instead I told them to work with Franks. I brought my Truck in a few days later, and was met by their new super friendly receptionist. We went over some additional areas I was concerned with and I was quoted about a 5 day turnaround due to the weekend. I was kept updated as the work progressed and was contacted after 3 days that the work was done and the truck was ready to be picked up. The paint was flawless, and the interior and exterior had been fully detailed. They went over their lifetime warranty and answered all of my questions about the work they had done. Franks hits every customer service mark Great Quality, Great Service, Punctual, Accurate, Honest, Great People. Don't take your vehicle anywhere else. These guys are the best!
Had my car repaired after a wreck and they were very professional. Since the wreck, I have been back a few times for minor, unrelated issues and they were very professional and super helpful. Most recently, the superb customer service by Amy and Steven FAR exceeded my expectations! I will be a customer for life!
A young woman ran a red light and left my Tesla Model 3 with some ugly damage. Much thanks to Frank's Accurate Body Shop, Her Majesty has been fully repaired and looks and drives like new again. Highly recommend. And I feel obligated to remind everyone, please quit texting and driving, it's not worth it!